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[00:02:38] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Welcome to the show, Nadia. It's really great to have you here. Thanks for coming on.
[00:02:48] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, thank you so much, Lisa, for having me here today. It is a pleasure for me. Thank you for that opportunity to share my story.
[00:02:55] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah, my pleasure. And you know what a great segue I'd, I'd love it if you could tell our listeners a little bit about who you are and your, your very special background and what you bring to the table.
[00:03:07] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, okay. . So I'm Ukrainian. Recently relocated to Canada from Ukraine because VAR forced me to leave my country. I am experience HR manager for me.
[00:03:22] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: minute, but we'll get into that. Yes,
[00:03:26] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah, so I'm experienced HR manager with who familiar with the best HR practice and I have a extensive experience as external is recruiting manager and internal HR manager.
[00:03:42] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Okay. All right. And so what, what was the company that you were with when you were in the.
[00:03:48] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Last company I used to work, it was Fuzzy group. It's a huge company. There are 33,000 employees
[00:03:57] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: 33,000 people
[00:03:59] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: yeah,
[00:04:00] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Ok.
[00:04:00] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: It's a huge one. Yeah, it's really huge and bright company. I love it. And I worked as a head of HR department. I was responsible for delivery office.
[00:04:13] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Okay. So yeah. So you had all of the components of HR learning and development, strategy, recruitment, everything was under you, Is that
[00:04:21] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: All right. Right.
[00:04:22] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: really a, a senior, you know, here in Canada, an HR manager might be sort of, you know, a middle type of role. Right.
[00:04:29] An or a frontline manager in some cases depends on the organization and the size of it.
[00:04:34] So you were, you were more at, sounds like a director, VP level.
[00:04:38] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah, right. You're right.
[00:04:40] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Okay. Excellent. Well, you know, thanks for sharing a a bit about, about your background. I mean, it's, there's a lot more to the story for our listeners. So first of all, I just wanna acknowledge you know, The impact of the Ukraine War on your life and your son's life and, and, and your job and your wellbeing and needing to relocate.
[00:04:58] And I'm, I'm, you know, really glad you've been able to find a home here in Canada, and we're excited to have you here. And, and yeah, it's, it's tough. Everybody I speak to is, is really completely upset and dismayed by what's going on with the Russian invasion of the Ukraine. So just wanna acknowledge that it actually makes me feel emotional, so,
[00:05:18] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh yeah. I feel the same thing. You like it's always with us.
[00:05:22] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah. Yeah. So you came here, I think it was in in May or no, April, wasn't it, of this
[00:05:28] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: it was end of April, right? 25th of April.
[00:05:31] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah. And I know that you had a host family and we share a contact in, in common, Julie Welsh
[00:05:37] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah.
[00:05:38] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: wonderful, who's really been helping you and, and was next to the host family and so on. But tell us a little bit about like, what was it like, like coming in, in terms of how you were welcomed, supported, not supported, whatever.
[00:05:50] What did it look like in the nutshell?
[00:05:53] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Wow. Of course this experience that I, me and my child receivable will never forget. Yeah, we, we stayed in a basement 11 days under all those explosions. It was really scary and it was like our new reality. It's hard to imagine that it's going on in our. Wife and yeah, once in, during the night I saw my child while sleeping on the floor surrounded by people who were really scary and I decided like I just.
[00:06:28] I don't want, He has this life, this kind of life. Yeah. And I decided to do something. So, And one of my client he's amazing American guy. I used to work for him as a recruiter. He proposed me to arrive to America, to his house, his and his family house from the beginning. And he found a law company who support us on that way, but it wasn't easy to get American Visa.
[00:07:00] So that why he found the Canadian family who wanted to support us. So, We, how we arrived to Canada. So of course we, we were in Poland, in Che, in Prague and Austria, so it was long process to receive all documents and to come here. Yeah, it wasn't easy for us and for for sure, we have to have enough money to arrive here.
[00:07:29] Yeah. So,
[00:07:30] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah. So, and then you had to make the journey here and then you, you were you know, somebody helped, you know, gave you a home to stay in temporarily and on, and then it was all about finding the job, Right? Trying to find you're a hard worker and somebody who wants to work and so, you know, tell us a little bit about the job hunt and what you experienced, cuz you and I met not long after you got here, and I know it was, there was a lot, a lot of uh, hurdles for.
[00:07:58] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: wow. It was a lot. You're right, Lisa. Yes, it was. I'm quite confident HR professional. Yeah. I always bring result to my customer. Doesn't matter who the, it's, it's a. Corporate, or it's a private sector, so it doesn't matter who I work for, where I work for. And mm. When I arrived here and I started job search.
[00:08:23] So it was for me, I was surprised doesn't matter what kind of experience do you have. So like, you don't have Canadian experience , so it means you, you, you knew nothing. And from the beginning I met a lot of HR professional, external hrs recruiters, and also I attended a lot of interviews.
[00:08:49] Really, it was my job, . I started from eight and finished at five in the evening. So it was just nonstop inter meetings and interviews. So, I learn a lot. I appreciate all those Advices that people provided to me. They were really nice and amazing. Like, some woman met me when I already got a offer and I told her, I want to let you know, like that I have already offer in my hand just be aware of this.
[00:09:23] And she told me, Oh, I'm so happy for you. I don't have any job, but I just wanted to support you and to be stay contact with you and et cetera. I really appreciate all those advices and meetings that people gave me a lot of support here Canadian that I to, I tell not once, like Canadian amazing and very friendly and very kind and supportive.
[00:09:48] People I'm really happy to be here in Canada and have this experience of support and Yes, , according a drop search. It wasn't easy for me because I was expected for sure, like for management role because I was experiencing that at and I know. Yes, and I know all processes. I, for last company, it was a startup and I built from scratch all HR department and I support all office and Relay had a great team there and I, everybody were happy.
[00:10:25] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Well, so, so let me jump in for a second here because what's so interesting, and I wonder if listeners are picking up on the same thing, is, you know, on the one Ha hand you have all of these wonderful Canadian people who were generous with their time, it sounds like, and you're very grateful as a result.
[00:10:40] And they were very friendly. They cared, they wanted to be able to support and help you.
[00:10:45] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Mm-hmm.
[00:10:45] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: And yet, you know, on the other end you're running into all these roadblocks with, with people, I assume some of them, HR and talent and hiring, direct hiring managers in different departments saying, We need Canadian experience for you to be an actual leader or manager in our business.
[00:11:01] And it's interesting cuz you know, I, I, I've seen this written about, you know, I've read about this being a problem for newcomers to Canada. In my own experience, I, I, I was a leader for over 25 years in corporate, and I've hired people brand new to Canada several times. Not just for my own teams, but through recruiting.
[00:11:19] And so I was, I've always been kind of skeptical it, how true is this? And so when I met you and you were talking about it and had that firsthand experience in particular, I was really quite. Quite dismayed by that. So, you know, I think this is an opportunity to get people thinking about like, what's going on.
[00:11:38] That, that they see somebody who led a massive division in a, in a company that was 33,000 strong Right. And has done the whole kit and caboodle and, and the, there's a worry they can't translate it here. It's like, what? Just because they're new. Right? What do you think? What, what? Like, it's not that people are are bad or they're trying to be mean, but what do you think gets in their way?
[00:12:03] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, this is good question. . I think there are some, several issues or several opinion, or se like several point. What I, I think I can highlight. Like for me it was first, it of course it demands of roles. Our re requirements for a job profile
[00:12:25] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yes.
[00:12:26] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: if we are looking for a candidate or for an employee, like, maybe the duties of that role
[00:12:33] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Very specific, like they want a particular set of skill.
[00:12:37] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yes. And this skill, like, you have to, you have to know some specific Canadian rules just because of that. It's like, it makes sense for sure. Like person has to know these rules and these things, and they will not able to do a job without this knowledge.
[00:12:56] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Right.
[00:12:56] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: sometimes it's really like, it's, Yeah, for sure.
[00:12:59] It's just Canadian experience. We can provide this role just for people with Canadian experience. Yes. For other side, I think some hrs or recruiters and hire manager, they don't have time. to go deep in the background and check it. Yeah. And expertise and all this work experience to check it because without Canadian experience, without kind of Canadian certificates, like how you can check it, you have to trust.
[00:13:34] But for this, you have to have really good assessment knowledge.
[00:13:38] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: right.
[00:13:40] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: And maybe there is the issues. Maybe just like an option and not one. Yeah.
[00:13:46] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah. Well, and you know's a good point. Like it's, we're not gonna solve this this exact problem, but I, I'm hoping you know. For me, it's been a really good chance to pause and sort of think about like, what is the bias in action? And by the way, when I said that, that I was always sort of like, you know, I've worked with many newcomers, but I'm sure there's been decisions over the, over the years where it was like, Oh, we really need somebody who's got 10 years experience with HR employment law, you know, with, with employ.
[00:14:14] In Ontario or whatever because you know, cuz they're gonna be managing something fairly complex with employee relations or labor relations and so on. So, So I can see, you know, the point that, you know, it would be attractive for somebody to say, we want somebody with who's gone through that and kind of knows what they're doing.
[00:14:29] And I also wonder though, if, if there's not an opportunity to sometimes to say just as the family that sponsored you with a home and so on and helped you , you know, could companies in some cases say, Well, how can we. ease newcomers, not just people from the Ukraine that are displaced, but other folks like it's, it's happening globe, but how could we help them if we need labor?
[00:14:50] There's a massive, Problem right now with not being able to fill jobs, there's not enough skilled talent, right? In many cases, I hear this from everybody, every company. It's really interesting. So what if we got creative and innovative and worked with newcomers to help them learn and get that experience, you know, elbow to elbow with somebody already in place with a view tube, bringing them on board.
[00:15:14] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: it is nice that you pointed to Lisa. I don't think there are no candidate in Canada. Like people struggled with no candidates. Like
[00:15:24] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Oh,
[00:15:25] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: I have tons of candidates. Like I see other problems there. compare with my previous experience. Yeah.
[00:15:33] With my experience in Ukraine. So, Employer labor market or employees? Labor market is, there are different rules. How recruiters behave there. Yeah. And candidates. So I think there are a lot of candidates, but maybe there are different issues. Maybe people can't evaluate them. Maybe hiring, hiring manager don't know what to do with this work experience.
[00:15:58] What the newcomers have. Yeah. Like I, I see a really different issues, but not. Not this one. There are a lot of people and all of them they want to work and just a problem to find the right one.
[00:16:14] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Well, that's more what I was getting at. So I have, so I'm just gonna back up cause I don't think, We mentioned that you did land a job in June. Now it's not a, it's not a leadership role, it is a recruiter position. In a firm and you are enjoying the role. And you, you'd shared with me that, you know, it's a, they've treated you really well and, and, and it's great.
[00:16:35] I mean, it's not, it's probably I would think not as challenging, not your words as when you had everything in the HR basket that said you've got direct experience over the last few months recruiting. For a Canadian company in the Canadian market. So that's for listeners. That's why Nadia is commenting on this.
[00:16:53] So you're seeing lots of candidates, but what I've been hearing. From people, other people in talent acquisition is that yes, there's lots of candidates and at the same time they're finding, they're not getting the, the, the suite of skills or, or experience that they're looking for, that it seems to, and also candidate behavior has.
[00:17:13] Been a bit odd in this employee market, right. With people using offers to, to try to, to take them to other employers to see if they can get a better offer over there, like different things like that. Can you speak to that? Like does that sort of m mirror at all what you're seeing?
[00:17:29] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: I was lucky, . I didn't have this kind of odd behavior of candidates. I have lots of candidates. I can't find the job for all of them really.
[00:17:41] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Okay. Okay.
[00:17:42] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: So I struggle with other problem, you know, like if someone need talented people, just drop me a line because I have different nationality, different fields newcomers and not just newcomers.
[00:17:57] And really, I would love to help them to find a job because they're talented.
[00:18:02] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah.
[00:18:02] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: And in my company they don't. Enough position for every one of them. Like, yeah.
[00:18:09] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah, yeah, yeah. It's interesting that you're having that experience. So maybe it's more on the, on the you know, external search firms that, that are finding that particular issue. Cuz it, cuz it's, it's come up many times. So. Okay. So let's, let's kind of change gears here. So we've been talking a little bit about, This, you know, problem with, with how we see newcomers and how we, how we choose to bring them in or not. And, There's something to be said for coming in and, and embedding yourself in an organization as you have, and getting that, that direct experience, that so-called air quote Canadian experience so that you can down the road, move that into a role that, that maybe encompasses more of the HR kind of practices that, that you're used to.
[00:18:54] But let's move away from that for now. You know, I'd love to understand, since you have such depth of expertise and talent in hr, what's the talent initiative that you are most proud of in your career?
[00:19:08] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, oh, wow. It is so deep. Question like you know, it's, it's hard to answer because it's hard to choose everywhere where I wor. I've worked, I brought something. What was some unique, I have two master's degrees in finance, psychology, HR, and B course. Yes. Like, I am certified assessment especially, so like I learn a lot.
[00:19:39] And also I used to work on globally with a different teachers from different countries. So I learned from everyone. Yeah. Something. And I always tried to put this, all my knowledge in place where I work. So it's always something in the company, what I brought there and yeah, there like. For last company, I build all HR processes From the zero.
[00:20:07] Yeah. From the scratch. Yeah. And I proud of my skill, how I can create a team. How I can help people develop themself beside me and how they can become leaders. And yeah, it's also like I bring something to a business always, like I, I have a request from business and I always think about people and I put it together.
[00:20:35] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Ah, yeah, I like how you, how you, how you explained that. So, so let's talk about when you did build all of that from scratch, you built the processes, you build up the team, and then you just mentioned that you know, you, you like to, you're a lifelong learner, clearly with two master's degrees. So how did you help you know, the people around you, on your team?
[00:20:58] Really develop themselves, Like what is your philosophy and your approach there?
[00:21:03] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, I love, I love people with all my heart. Yeah. And when I knew in the team, it's my first meeting where I have three questions. When I try to understand my people first, I have to. Build connection with them, like it's main rule for me, connection with people. Then I have three questions, like, what do you like to do?
[00:21:27] What do you want to do? What you don't want to do, , and what would you like to learn? What kind of skills would you like to improve? I support them on that. I see a te natural talent of people and I help them to develop them because uh, if I understand what do they want to do according their duties, so I can help them to be happy on the workplace. and improve their knowledge and develop them. And if they need, sometimes like I have a personal meeting and I provide some advices if they need, because sometimes people, people very smart, you just have to trust them and you have to listen them and to guide them if they need it. Just, it's, it's like my approach, how I help them.
[00:22:23] Sometimes I see, and of course I'm example for.
[00:22:27] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Right. Absolutely right.
[00:22:29] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: So everything starts from me. Yes. And my behavior, and my approach, and my attitudes. So just stay with me in the same room. I can see how they change their behavior
[00:22:41] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: right?
[00:22:42] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: and their attitude.
[00:22:44] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Okay. Beautiful. Right. Yeah, so I think it's really sounds like modeling the way and trusting your people, as you said, people are smart and I think it's easy for leaders to kind of get caught up in, in telling, telling people what to do. And yes, they might need some advice at times, as you said, like, you know, provided happily if they need it, but oftentimes they don't what they need help with.
[00:23:06] From leaders more often is figuring out on their own right. We can be facilitators as leaders to draw it out of them. Yes. You just did the thumbs up, so what resonated about that with you?
[00:23:20] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah. Like . I have a request from a stakeholders hr. Yeah. I have a request. We have a achieve something and I have. I can ask my people how we can achieve that. What do you think guys? Like, we always have a plus, or like advantages and disadvantages. So we have a, a point A where we, where we now and point B where we want to go, like our stakeholders want to go there.
[00:23:49] So we, we evaluate resources. And we made a plan, and I love to do this with my people. Of course, I'm a leader and I'm more experienced that than this. Sometimes it's really young guy. And so I help them if they need my help like with question and I explain them some things and we create a plan. So like,
[00:24:16] That's why I love facilitating meeting and I love working with people, like help them to create a decision.
[00:24:25] And sometimes it's like really amazing decision. Like, Wow, I never thought in this way. Like it's really, it's helped me develop myself too, not just for them. Like I love it.
[00:24:37] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Oh, that's so funny you say that because that's one of my favorite things in, in coaching when I'm working one to one with people as a coach, because, part of being a coach and I really believe in being a coach like leader as well, is this idea that, put your assumptions away.
[00:24:51] Like just, just be blank slate. Just be open and curious. You don't know where this person's gonna go and what they actually need. So one of my favorite things when I'm working with somebody as their coach and they have this moment where they decide what they, they want to, they have a realization or they have, they make a decision about what they wanna do about it.
[00:25:09] And it's completely surprising to me. I know I've done my job. I love it because it's not, cuz if I had taken the role of being the advice giver right. And just gone straight in with I know what to do. Well yeah, I know what I would do, but I don't know what's right for this person in front of me.
[00:25:27] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Exactly. Exactly. And that is what, why I'm proud of that people can find their own solution for themself and sometimes I'm really Wow. . Yes. I love it. It inspires me and I always proud of myself and. Of people, but they're so smart and they just need one question to find their own way and to feel satisfaction at work or in personal life doesn't matter.
[00:25:54] Sometimes with a question at work, they improve their personal life too. Actually, my li from my last. Company my, one of my employees, she told me that, that you helped me to develop myself as a HR specialist and also as I improve my personal life just because of you. So it's really great for me, this outcome, you know, like, Wow, I love it.
[00:26:18] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Absolutely. Cuz there's, it sounds like a ripple effect, you know, like, it it, or a domino effect where just by you trusting this person to come up with their own solutions and, and you're just, you're, you're guiding, you're facilitating through questions. It's like, Oh, geez, I could do this on my own, in my personal life and actually be more empowered and be able to self coach.
[00:26:42] So, so bro.
[00:26:43] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah.
[00:26:45] I think yes. I think it is nice for HR leader or for leader in general to be quite confident and to save. Personal okayness, like I'm okay. Yeah. And I allow other people to share their opinion and bring something to the table and to we can generate together. It's great.
[00:27:09] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Generate together. Yes, absolutely. That collaborative. some of us is smarter than one of us. I probably have that wrong. But it's true. Right. You know, because when we have more people looking at an opportunity, then we're, we've got greater range of perspectives and we're going to make better decisions because we're
[00:27:30] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: All right.
[00:27:30] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: informed.
[00:27:30] Right? We've analyzed it better. Okay, fantastic. So, The other thing too that, you know, just going back to something you said, you know, you, you work with the team to say, Well, how can we achieve moving from point A where we are to point B, which is what the stakeholder wants? So this is really, really resonates with me, Nadia, because I'm always talking about being a.
[00:27:50] Really outcome focus really clear with the stakeholder, making sure, yes, that you're both absolutely crystal clear on what's gonna be different, what's the shift here and how are we both gonna know and agree that that's what's happened and then you work back from that really, really key. Okay, so you know, we're coming to an end actually, so, so let's just, might have time for another one or two questions.
[00:28:15] So, You know, when it comes to, when you think about all of your depth of experience when it comes to getting buy-in from those stakeholders right around different programs that you're, you, you've been charged with implementing or you want to implement, what is the approach that you like to use that's been successful?
[00:28:33] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, my favorite. It is important . It's important to understand why they want it. When I understand the sense and what they what they want, how they see this, their vision, it helps me to build this plan from A to B clearly, because if This is my strategy. I try to understand the vision of the stakeholders.
[00:28:59] I try to accept their, that vision because sometimes maybe we can have a different vision. What, where we have to go and If it can be a strategy, it's my strategy. It's important for me especially, and I think for everyone, for people to understand the reason why we have to go there, what we are going to achieve there.
[00:29:21] Yeah. Like, and.
[00:29:22] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Context and purpose. It's huge. Yeah. So starting with that right off the bat, and I would imagine that that's helped you build trust with stakeholders, right? So they kind of know, Oh, she gets it right.
[00:29:33] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah. They have to be sure that I got it. Actually, what I'm going to do there,
[00:29:39] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Well, and as we know, oftentimes our, our stakeholders, our business partners don't always exactly know what they want.
[00:29:45] They might start out with
[00:29:46] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, this is my, Yeah, this is my job to help them.
[00:29:50] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yes.
[00:29:51] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: To bring it on their mind sometimes, like they don't. Yes. It's really, I love it because uh, if we use the questions, we help stakeholders and man managers to understand what they really want, because sometimes they have something Oh, nice idea. And when you use some.
[00:30:09] A couple of questions and they understood, Oh no, not so nice. As I thought from beginning, we're not to spend so many resources there and why, why we have to do this. Like we have to help them for sure to understand request.
[00:30:26] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Well, yeah. To, to understand like, well, okay, let's, let's get really clear on what it is you want, why you want it, what's the impact it's gonna have, and, and then look at the cost benefit almost too.
[00:30:36] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah. Yeah.
[00:30:37] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: So we are really facilitators of, of decision making in many cases, long before we even get to sign off on, on you.
[00:30:46] A program or something that, that we're, we're being asked to implement, you know? so it's, it's fascinating. I love what we do, frankly, in this, in this talent sphere. So, so let's go with our, our last question here. So when you think about all, all of your years of experience, and, you know, it could be including this recent tough year that you've had you know, coming, coming from Ukraine to Canada, but generally, In your life, in your career, what's, what's the biggest lesson you're, you're glad that you learned?
[00:31:16] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh yes, . I think is nice to be confident.
[00:31:22] It is nice to be confident, but never stop learning.
[00:31:27] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: right.
[00:31:28] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Be open for any ideas, any knowledge, approaches, attitudes, just I think it is important for me, even this, my example now shows that I, I have to be open for everything. Like everything new. Of course it is like the same, but not, Yeah.
[00:31:48] Cultural script, different language, different standards, different like different bank's name
[00:31:56] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah, of course.
[00:31:57] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yeah. So I have to learn everything from the beginning, like a small child, you know? And I think when you have like open mind and you open. Everything. You will learn everything. And you achieve a lot with the pleasure because you're like, you.
[00:32:15] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: fighting it.
[00:32:16] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Yes. You're Oh, nice. I like it. You will not reject things and enjoy life.
[00:32:22] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: Yeah. Yeah. I, I think that's beautiful. Never stop learning. If we resist or we're closed to it, I, I agree. I think we're just making things harder and here you're somebody that, you know, I really admire with just how you embrace learning and, and new experiences. I think it's going to serve you very well.
[00:32:39] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Thank you. Thank you.
[00:32:41] so much.
[00:32:42] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: new home of Canada. So thank you for coming on the show. It's been such a delight speaking with you.
[00:32:48] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--guest73508--nadiia-lagutina: Oh, Liza, it was a pleasure for me. Thank you so much for invitation.
[00:32:52] nadiia-lagutina_recording-1_2022-10-24--t02-42-52pm--61157a395affa4006d0cfc64--lollyg: My pleasure.
